The City of Anaheim’s General Services Online Payment Terms of Service Agreement


By accessing or using the City’s Online Payment for General Service’s website, you agree to be bound by all of the terms and conditions of this Agreement. The City may modify this Agreement at any time, and you agree that such modifications will be effective immediately upon posting of the modified Agreement.

You agree that by using our website after any such modifications, you will be deemed to have reviewed, agreed to and accepted the modified Agreement. The City General Services Online Payment Service is provided to you to facilitate access to pay your statements online. The City will make every reasonable effort to ensure full performance of the General Services Online Payment Service on a timely basis and work with you to resolve disputes that may arise. The City does not assume responsibility for malfunctions in public communications facilities not under its control that may affect the accuracy or timeliness of payments.

In addition, the City does not make any warranties concerning the General Services Online Payment service including, without limitation, any warranties of merchantability, fitness for a particular purpose or non-infringement of third party proprietary rights unless disclaiming such warranties is prohibited by law. The City makes no warranties other than those expressly set forth in this agreement. The City will not be liable for any damages of any kind arising from the use of this site, including, but not limited to, direct, indirect, incidental, consequential and punitive damages. You expressly agree that your use of this site is at your sole risk.

Privacy of Information

The City is committed to protecting your privacy. You acknowledge that the City and the City’s vendors may receive certain private and confidential information in connection with your use of General Services Online Payment. The City and the City’s vendor will not rent, sell or otherwise make available to any third party for any reason any of your private and confidential information that personally identified you, your Credit Card or payments you make through the General Services Online Payment, other than to provide General Services Online Payment or comply with applicable laws or regulations, including government agency or court orders, unless you otherwise expressly agree.

You agree that you will not intentionally provide false information when accessing or using the City General Services Online Payment services.

Credit Card

To use General Services Online Payment, you must designate an eligible account accessible by a credit card ("Credit Card") at a bank or other eligible financial institution (your "Financial Institution") from which payments will be made using General Services Online Payment. You agree that, by scheduling a payment, you authorize the City to initiate debit entries to your Credit Card in such amount(s), and to initiate any credit entries to your Credit Card necessary to correct any error in a payment. You also must authorize your Financial Institution to credit your Credit Card in the amount of such payments or corrections. You represent that you have all necessary right, power, and authority to authorize each such payment, and that you will take such steps as your Financial Institution required for such authorization. This authorization shall remain in full force and effect until the City has received notice from you of your termination of such authorization in such time and in such manner as to afford the City and your Financial Institution reasonable opportunity to act on it.

Payment Amount Limitations

The amount of funds you may use is limited by the amount of available funds you have on your Credit Card. You agree to maintain sufficient funds on your Credit Card to satisfy your bill payments and that the City will have no obligation to complete a transaction if sufficient funds are not available. Your access to your Credit Card also may be limited by your agreement(s) with your Financial Institution governing the Credit Card and by applicable law and regulations.

Payment Processing

General Services Online Payment is designed to be available seven days a week, 24 hours a day, however, the City will update account balances and activity information daily Monday through Friday, excluding holidays. In addition, the City shall not be liable for any inability to access General Services Online Payment, or for the City's failure to update any information, for whatever reason. Payments received before 1:00 am, Pacific Time, Monday through Friday, will be credited your City account the next business day. Payments made after 1:00 am, Pacific Time, Monday through Friday, or on weekends and holidays, will be credited to your account in 2 business days. You are solely responsible for making payments prior to the due date, and you are solely responsible for any late fees charged or action taken by the City for payments not timely made. Late fees for payments made using General Services Online Payment are the same as the late fees charged for mailed payments.


The City does not charge you any fees for using General Services Online Payment. However, your Financial Institution may charge you fees related to your Credit Card, including transaction fees or fees for attempting transfers without sufficient funds. If a transaction is not honored by your Financial Institution a fee may be charged.

Unauthorized Transfers

If you believe that someone has improperly accessed your Credit Card through General Services Online Payment without your permission, contact the City immediately. You should also immediately contact your Financial Institution. Please be aware that you are solely responsible for any unauthorized transfers, although your Financial Institution may provide some form of fraud protection.

Termination of General Services Online Payment

The City may suspend or terminate your access to General Services Online Payment at any time, without notice and for any reason. The City will attempt to provide you with prior notice of suspension or termination by posting at the City's website or otherwise sending notice of termination, but the City will not be liable for any failure to do so. Neither termination nor discontinuation of General Services Online Payment shall affect your liability for transactions initiated through General Services Online Payment using your password.

Notices to City

Please direct all correspondence to the following e-mail address: _GSOP@anaheim.net. You may also contact us at the following address or phone number: City of Anaheim Attn: Accounts Receivable 200 S. Anaheim Blvd. Mail Stop 643 Anaheim, CA 92805 Telephone: (714)765-4104 / (714) 765-5320 Monday through Friday from 8:00 a.m. to 5:00 p.m., Pacific Standard Time (excluding holidays).


The terms of the Agreement may be modified or amended by the City from time to time. In such event, the City will provide notice to you in accordance with applicable law, which may be accomplished by posting such change on the City's website. Any use of General Services Online Payment after the City provides you with a notice of change will constitute your agreement to such change(s).


You may not assign this Agreement to any other party.

Governing Law/Venue/Tort Claims Act

This Agreement shall be governed by the law of the State of California without regard to any conflicts of law provisions and any action or lawsuit related to this Agreement shall be adjudicated in a court of competent jurisdiction in the County of Orange. Prior to filing any action or lawsuit related in any way to this Agreement, you must comply with the provisions of the Tort Claims Act (Government Code Section 900 et seq.).

Use of Electronic Communication

By accepting below or otherwise using General Services Online Payment, you also agree that any and all disclosures and communications regarding General Services Online Payment between you and the City, including this Agreement, may be made electronically, including by the City posting to its website in accordance with applicable law. Any electronic disclosure or communication the City makes will be considered made when transmitted by the City.

Refund Policy

Questions concerning refunds of erroneous payments may be addressed in writing to Accounts Receivable Department. If approved, the refund will be made in the form of a check made payable to the name on the City account. The refund process may take up to 60 days.